ForwardThink provides services to organizations that dramatically improve the success of all projects within an organization and the time to complete those projects.

Our methodology is metrics based and provides complete transparency across lines of business, operations and technology to enable an organization to focus on its goals.

We enable this through the use of dashboards that apply metrics that clearly define success criteria. We also use this to publish project status and any trouble spots to improve project transparency and resolve all open issues.

ForwardThink utilizes a well defined methodology to provide quality assurance capability to make sure your technical solutions meet your strict demands. We leverage entrance and exit criteria and a complete traceability matrix to validate all test criteria.

We then catalog all use cases and log all test results. We leverage both an on-shore and off-shore model to maximize results and minimize cost.

At ForwardThink, we view CRM as an iterative closed loop process from prospecting, marketing, client acquisition to servicing and reporting/analytics. It is a combination of policies, processes and procedures implemented by an organization to provide a unified customer experience, irrespective of the channel (in-person, phone or web).

While the term CRM generally refers to a software-based approach to handling customer relationship, we at ForwardThink profess a holistic approach focused on four dimensions: People, Process, Technology and Data as it relates to the life cycle of a customer. We strive to strike a balance between building a long-term vision and achieving incremental business benefits via iterative implementations of process or technology changes.

Our team of experts works with many of the leading application providers including Oracle, Siebel, Saleforce.Com and PeopleSoft.

Our Solutions Include:

Business today is dynamic and complex and with recent activities in the market, is moving to a highly regulated environment. In response, organizations are considering more formalized compliance processes for risk management. Risk management aims to address the uncertainty in achieving business objectives. The goal is to effectively mitigate or avoid unnecessary risk while seizing the maximum return on opportunities.

Compliance & Risk Management Service Offerings include: